Company Name: Suqian Runyang Media Technology Co., Ltd.
Email: service@vireqora.com
At Vireqora™, customer satisfaction is one of our top priorities. We want you to feel confident when purchasing our automotive products. This Return & Refund Policy explains the conditions, process, and guidelines for returns, replacements, and refunds.
1. Return Requirements
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, your item must meet the following conditions:
✔ The product is unused and in its original condition
✔ The item has not been damaged, modified, or installed permanently
✔ All original packaging, accessories, and included materials are retained
✔ Proof of purchase or order information is provided
Products that do not meet these requirements may not be eligible for return.
2. How to Request a Return
To begin a return process, please contact our customer support team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if applicable
Once your request is reviewed and approved, we will provide return instructions and any required shipping information.
Important:
Please do not send products back before receiving return authorization from Vireqora™. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your product arrives damaged, has a manufacturing issue, or you received an incorrect item, please contact us as soon as possible.
Our team will review the situation and work with you to provide an appropriate solution, including replacement or other available options.
4. Items Not Eligible for Return
Some products may not qualify for returns, including:
❌ Products that show signs of use, installation, or wear
❌ Items damaged due to improper handling or misuse
❌ Products missing original packaging or accessories
❌ Clearance or promotional items (unless required by applicable law)
❌ Gift cards or non-physical products
If you are uncertain whether your order qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you need a different item, the easiest solution is:
- Request a return for the original product
- Wait for return approval
- Place a new order for the desired replacement item
This helps ensure the fastest processing and availability of your preferred product.
6. International Return Requests
For customers outside the United States, return eligibility follows the same general requirements.
Please note:
- Customers may be responsible for return shipping costs unless the item arrives defective or incorrect
- Additional shipping delays may occur due to international transportation procedures
- Any applicable customs requirements must be followed
7. Refund Process
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing usually takes up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Information
Before sending any product back, please contact Vireqora™ customer support to receive return instructions.
Return Address:
Return details will be provided by our support team after your return request has been approved.
Our Commitment
At Vireqora™, we are dedicated to creating reliable automotive solutions and providing a customer experience you can trust.
Thank you for choosing Vireqora™. We appreciate your support and are always here to help make every journey better.